Returns & Exchanges
At Vixen Brand, we want you to feel confident in every piece you wear, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. Our streamlined process ensures that finding your perfect fit is always hassle-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.
Label and Ship
Print the prepaid shipping label provided via the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing