Frequently Asked Questions
Everything you need to know about shopping with Vixen Brand.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale for hygienic reasons.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you restock items that are sold out?
Many of our signature pieces are restocked seasonally. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
Are your materials sustainably sourced?
Vixen Brand is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and work exclusively with fair-trade certified manufacturing partners.